Lean for Banks

Lean for Banks

by Bohdan W. Oppenheim, Marek Felbur
Released November 2014
Publisher(s): Productivity Press
ISBN: 9781482260854

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Book description

Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations.

This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called "back offices." This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share.

Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills—short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.

Table of contents

  1. Front Cover
  2. Contents
  3. List of Figures
  4. List of Boxes
  5. Preface
  6. Acknowledgments
  7. Chapter 1: Introduction (1/2)
  8. Chapter 1: Introduction (2/2)
  9. Chapter 2: Ideal versus Traditional Bank (1/2)
  10. Chapter 2: Ideal versus Traditional Bank (2/2)
  11. Chapter 3: The Amazing History of Lean (1/4)
  12. Chapter 3: The Amazing History of Lean (2/4)
  13. Chapter 3: The Amazing History of Lean (3/4)
  14. Chapter 3: The Amazing History of Lean (4/4)
  15. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (1/12)
  16. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (2/12)
  17. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (3/12)
  18. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (4/12)
  19. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (5/12)
  20. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (6/12)
  21. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (7/12)
  22. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (8/12)
  23. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (9/12)
  24. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (10/12)
  25. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (11/12)
  26. Chapter 4: Critical Lean Concepts: Value, Eight Wastes, and Six Lean Principles (12/12)
  27. Chapter 5: Tools of Lean (1/12)
  28. Chapter 5: Tools of Lean (2/12)
  29. Chapter 5: Tools of Lean (3/12)
  30. Chapter 5: Tools of Lean (4/12)
  31. Chapter 5: Tools of Lean (5/12)
  32. Chapter 5: Tools of Lean (6/12)
  33. Chapter 5: Tools of Lean (7/12)
  34. Chapter 5: Tools of Lean (8/12)
  35. Chapter 5: Tools of Lean (9/12)
  36. Chapter 5: Tools of Lean (10/12)
  37. Chapter 5: Tools of Lean (11/12)
  38. Chapter 5: Tools of Lean (12/12)
  39. Chapter 6: Deploying Lean (1/5)
  40. Chapter 6: Deploying Lean (2/5)
  41. Chapter 6: Deploying Lean (3/5)
  42. Chapter 6: Deploying Lean (4/5)
  43. Chapter 6: Deploying Lean (5/5)
  44. Chapter 7: Lean Enablers for Banks (1/2)
  45. Chapter 7: Lean Enablers for Banks (2/2)
  46. Chapter 8: Lean Product Development Flow (LPDF) (1/4)
  47. Chapter 8: Lean Product Development Flow (LPDF) (2/4)
  48. Chapter 8: Lean Product Development Flow (LPDF) (3/4)
  49. Chapter 8: Lean Product Development Flow (LPDF) (4/4)
  50. Glossaries (1/2)
  51. Glossaries (2/2)
  52. References
  53. About the Authors
  54. Back Cover

Product information

  • Title: Lean for Banks
  • Author(s): Bohdan W. Oppenheim, Marek Felbur
  • Release date: November 2014
  • Publisher(s): Productivity Press
  • ISBN: 9781482260854