Lean-Led Hospital Design

Chapter 3

A Model for Lean-Led Design

We cannot solve our problems with the same thinking we used when we created them.

—Albert EinsteinThis chapter offers a more detailed look at Lean-led hospital design and presents a model for consideration.

Introduction

For the beautiful new south tower, the most recent major construction project at this Midwestern hospital, designers created centrally staffed front desks on every floor, where nurses and unit secretaries would work. But just weeks after the south tower opened, the team found itself scrambling ...