Chapter 6

Standardization Supports Flexibility

You can come surprisingly close to eliminating hospital-acquired infections with standardization as opposed to resources.

—Richard P. Shannon, MDFrank Wister Thomas professor of medicine, University of Pennsylvania School of Medicine; chairman, Department of Medicine, University of Pennsylvania Health SystemCase study: Monroe Clinic, Monroe, Wisconsin

Introduction

In 2004, Dr. Richard Shannon and his colleagues in two intensive care units at Allegheny General Hospital in Pittsburgh eradicated central ...

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