Lean Management Principles for Information Technology

Contents

Preface

Acknowledgments

Introduction

SECTION I Why a Book on Lean Information Technology (IT)?

Chapter 1    Why Look at IT? What Is the Problem?

So What Does Lean Bring to the Table?

What Does an IT System Look Like?

IT Issues to Avoid

A New Directive for IT Organizations

Summary

Chapter 2    IT Background

The Twenty-First Century Enterprise

The IT Evolution

The Enterprise Role of IT

The Twenty-First Century Enterprise and IT

Case Study: Wipro

Summary

Chapter 3    Are We “Doing the Right Things”?

A3 Problem Analysis

The A3 Steps

“Team Members” Box

“Approval Information/Signatures” Box

“Clarify and Validate the Problem” Box

“Perform a Purpose Expansion on the Problem” Box

“Break Down the Problem/Identify Performance Gaps” Box