SECTION I Why a Book on Lean Information Technology (IT)?
Chapter 1 Why Look at IT? What Is the Problem?
So What Does Lean Bring to the Table?
What Does an IT System Look Like?
A New Directive for IT Organizations
The Twenty-First Century Enterprise
The Twenty-First Century Enterprise and IT
Chapter 3 Are We “Doing the Right Things”?
“Approval Information/Signatures” Box
“Clarify and Validate the Problem” Box
“Perform a Purpose Expansion on the Problem” Box
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