How Can Lean Help IT?


The way forward is paradoxically to look not ahead, but to look around.

John Seely Brown and Paul Duguid

The Social Life of Information, HBS Press, 2000, p. 8.

When asked to define Lean, most experts would reply with a definition like, “A systematic approach to identifying and eliminating waste (non-value-added activities) through continuous improvement by flowing the product at the pull of the customer in pursuit of perfection.” Lean is a change management tool. It was developed by Toyota over 40 years ago to help them standardize on a methodology for continuous improvement. Since then Lean has evolved through ...

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