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Lean Office and Service Simplified by Drew Locher

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Endorsements

“Drew is still one of the few practitioners who really understand the concept of the Lean Enterprise as opposed to Lean Manufacturing. The examples in this book are real business examples as opposed to factory floor examples that have just been reworded.”—Bill Beer, President, Wenger Corporation

“Office and Services are quickly learning that a Lean approach to everything they do is THE way to remain competitive and deliver value for the customer. Drew Locher has delivered a plain language guide to transforming Office and Service industries into effective, efficient organizations. I recommend it strongly.”—Mike Robinson, Manager, Global Training & Organizational Development, Corning Cable Systems

“A true Lean Enterprise must go beyond ...

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