Chapter 1 The Culture of Manufacturing—Overview
Chapter 2 The Business Case for Civility
Chapter 3 Changing Workplace Culture
Chapter 4 Civility as a Continuous Improvement Strategy
Chapter 5 Embedding Civil Communication
Chapter 6 AEIOU—the Masotti Method for Assessment and Observation
Chapter 8 Making the Box Smaller—Reducing Variability Technique
Chapter 9 Putting It All Together
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