| Chapter topic | Content covered | Learning objectives | Take-away and supports |
|---|---|---|---|
1. The Culture of Manufacturing—Overview | Traditional manufacturing culture,command and control management style,benefits of traditional culture,consequences of traditional culture,history impacting manufacturing, predicted trends in manufacturing | Understand traditional manufacturing culture and how it was shaped.Identify need to change culture and factors that are influencing change.Learn general terms related to the manufacturing industry. | Words to knowRecommended reading |
2. The Business Case for Civility | Behaviors of disengaged employees, reasons for disengagement, change-readiness, need for knowledge workers, data logistics,definition of civility, benefits ... |
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