The Business Case for Civility
In uncivil workplaces, it is possible to meet your production goals, despite a toxic culture, but there is ALWAYS collateral damage. And over time, the costs of this collateral damage can be prohibitive. Civility helps lower these costs.
—Christian Masotti
• Calling in sick
• Leaving early
• Taking extra or longer breaks
• Skipping meetings
• Badmouthing others
• Breaching confidentiality, e.g., sharing information or e-mails, that should not be shared
• Failing to respond to communications
• Withholding information
• Ignoring or avoiding others
• Refusing to listen to the viewpoints of others
• Being present but “off,” e.g., being distracted
• Failing to exhibit common courtesies, e.g., saying hello, ...
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