Don’t discount the power of your words. The thought that they might cause unnecessary hurt or discomfort should inform every conversation.
—P.M. Forni.
Ultimately, incorporating a companywide change initiative to build a culture of civility includes:
• Reworking organizational policy that may in fact be encouraging and fostering incivility and inhumane practices
• Eliminating time spent on disciplinary and corrective paperwork
• Fostering a culture of learning versus a culture of fear
• Building attitudes that support skills for eliminating defects and rework (MUDA)
• Utilizing communication strategies that result in collaboration, civility, and clarity
• Instilling practices for documentation that are ...
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