Embedding Civil Communication

Don’t discount the power of your words. The thought that they might cause unnecessary hurt or discomfort should inform every conversation.

—P.M. Forni.

Ultimately, incorporating a companywide change initiative to build a culture of civility includes:

Reworking organizational policy that may in fact be encouraging and fostering incivility and inhumane practices

Eliminating time spent on disciplinary and corrective paperwork

Fostering a culture of learning versus a culture of fear

Building attitudes that support skills for eliminating defects and rework (MUDA)

Utilizing communication strategies that result in collaboration, civility, and clarity

Instilling practices for documentation that are ...

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