AEIOU—the Masotti Method for Assessment and Observation
Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures.
—Tom Peters
Based on my work supporting workplace civility initiatives, I have come to understand that one of the measures of success for any workplace civility initiative is the extent to which employees (at all levels) transfer what they learn in training or through on-the-job coaching to their day-to-day work. No amount of good intentions, no amount of brilliant training, and no amount of organizational goal setting will be of value if the employees don’t change how they speak, and think, and treat each other. This is why a critical aspect of any workplace change ...
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