Footnotes
Chapter 1
1 The chapters on Project Identification and Selection in Stephen A. Zinkgraf’s book, Six Sigma—The First 90 Days, will certainly help set the stage here (Prentice Hall PTR, ISBN: 0131687409).
2 The role of the Champion is clearly outlined in Chapter 8, “Defining the Six Sigma Infrastructure” in Stephen A. Zinkgraf’s book, Six Sigma—The First 90 Days.
3 Although communication is a process, it is not a fundamental Value Stream in an organization. Instead, look to mending the primary Value Streams first, and then it might even be possible to eliminate the need for person-to-person communication entirely.
4 It is best to tackle the responsiveness of the process before looking into forecasting (i.e., the more responsive my process, ...
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