Chapter 9Predicting and Improving Team Performance

With Max Isaac1

The soft stuff is the hard stuff.

—Chris Cool, Vice PresidentQuality and Lean, Northrop Grumman

DMAIC is the heart of Six Sigma, leadership effectiveness is the soul.

—Nori Morimoto, ITT Champion

Talk to people who have been there, who have successfully implemented Lean Six Sigma or one its predecessors, and they'll all tell you the same thing: having the best data, tools, and improvement methods in the world won't help you much if you don't have black belts who are effective team leaders. Lean Six Sigma is about leveraging the knowledge, energy, and passion of the whole team: the green belts, process ...

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