CHAPTER 10Laser-Focused Process Innovation

So far we’ve looked at ways to solve problems with delay, defects, and deviation using the methods and tools of Lean Six Sigma. After Lean Six Sigma teams have sunk their teeth into a few improvement projects, they often begin to wonder if they are working on the right issues and processes. This seems to be a natural progression: from getting early success using the improvement tools to wanting to focus the improvement efforts more precisely.

Lean Six Sigma has some excellent tools to help refine your improvement focus. Most people aren’t ready to use these strategic tools until they’ve started to understand the basic methods and tools, however.

I’ve also noticed that Lean and Six Sigma started out ...

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