Working with Lean Six Sigma
In this part . . .
Throughout the book, we keep encouraging you to ask yourself how and why things are done. What’s the purpose of your products and services and the processes that support them?
Ideally, you do certain things to meet the requirements of your customers, but you need to know who they are, or who they might be.
This part focuses on identifying your various and often quite different customers, seeing how you can determine their requirements, and showing how to use this information to form the basis of the measurement set for your processes.
In doing so, you need to take a brief look at some process basics, too. By drawing a process or value stream map, or indeed both you can see what the process really looks like, and understand who does what, when, where, and why.
In a nutshell, you’re developing a picture of your customers and the processes that seek to meet their requirements.