K: Colleen, I think what drives your success with the triple bottom line is your unwavering desire to treat your People as your business partners in every way.
C: There is no doubt about that in my mind. Without our People, we would never be able to create Raving Fan Customers or be sound financially.
K: Talking about treating your People like business partners, Colleen, a lot of folks don’t realize that more than 80 percent of the People in your workforce are in unions. Most companies with unions wouldn’t look at those People as their business partners but rather as adversaries.
C: That’s the genius of Herb. When the first group of Employees had an opportunity to vote on whether they wanted to be part of ...