The following seven-step approach should help you zero in on networking problems:
- Identifying the problem: This may seem obvious at first, but in reality, many times we don’t know the extent of a problem. In such cases, we would be better off gathering information, identifying symptoms, and, in some cases, questioning users. If there is more than one problem, recognize it as such so you can approach each problem individually. When questioning users, try to elicit information without making them feel defensive (for example, What did you do to break the network? is generally not considered a useful line of questioning). You can ask the user how the network functions normally and compare it to how it ...
