Grease Your Organization’s Gears with Goodwill
Kindness in organizations is a very important topic to me. Like many of you, I’ve had to work in very harsh work environments. To say it’s difficult is an understatement.
One day it was my turn for a public scolding. I was the target of her anger for a minor reason.
My response disarmed her. I did not react with silence or yelling back as everyone else did. I simply asked her what the problem was. She stopped. She didn’t have ...