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Learn to Dance on Jello by Elad Levinson

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Chapter Five

Grease Your Organization’s Gears with Goodwill

Kindness in organizations is a very important topic to me. Like many of you, I’ve had to work in very harsh work environments. To say it’s difficult is an understatement.

What’s Wrong?

Pamela was the CEO of a manufacturing tech start up. She came from a culture that tolerated and expected verbal abuse, public criticism, or yelling caustic comments in the hallway. I worked in HR. Of course I found this behavior unacceptable.

One day it was my turn for a public scolding. I was the target of her anger for a minor reason.

My response disarmed her. I did not react with silence or yelling back as everyone else did. I simply asked her what the problem was. She stopped. She didn’t have ...

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