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Learn to Dance on Jello by Elad Levinson

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Chapter Six

The Key to Conflict Management

Workplaces have enough challenges. Adding ill will and conflict to the mix can make it unbearable. The friction is electric when undercutting or sabotaging co-workers is tolerated. But sometimes it only takes one person to change the tune.

A Little Kindness Goes a Long Way

Surdur demonstrated kindness in the face of hostility. And it made a world of difference. He worked for an international food company that was notoriously a hot bed of hostility. Even customers were treated poorly.

One day a co-worker confronted Surdur in an unnecessarily aggressive manner in order to get a rise out of him. But instead of allowing that to happen, Surdur asked the team member, “What would it take to solve this ...

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