The Key to Conflict Management
Workplaces have enough challenges. to the mix can make it unbearable. The friction is electric when undercutting or sabotaging co-workers is tolerated. But sometimes it only takes one person to change the tune.
A Little Kindness Goes a Long Way
Surdur demonstrated kindness in the face of hostility. And it made a world of difference. He worked for an international food company that was notoriously a hot bed of hostility. Even customers were treated poorly.
One day a co-worker confronted Surdur in an unnecessarily aggressive manner in order to get a rise out of him. But instead of allowing that to happen, Surdur asked the team member, “What would it take to solve this ...