Chapter 18 The Ultimate Improvement Cycle Roadmap
One question I always asked, when I was consulting for a new company, was, “How's your improvement effort working for you?” The majority of companies that I worked with had invested lots of money in training, but they weren’t seeing enough profit hitting the bottom line to justify the money they had spent. Like any other investment, they expected a rapid and suitable Return on Investment (ROI), but it just wasn't happening the way they imagined or at least hoped that it would. Some had invested in Six Sigma and had trained many of their employees to become Green Belts and/or Black Belts. Some may have even gone out and hired a Master Black Belt.
Some of the companies ...
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