Chapter 21 Summary of Key Learnings
Over the past century, there have been many attempts to improve the quality of both products and services throughout the world, and many different people have contributed to this improvement movement and the body of knowledge associated with it. If you take a moment and look back through the chapters in this book, the list of improvement ideas and acronyms has filled many pages. If it is true that the past helps predict the future, then there will be many more new ideas coming into existence as we move forward. This chapter is intended to review and summarize the key points from the previous chapters.
Currently, three principal improvement methodologies, the Theory of Constraints ...
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