Chapter 8 Resolving Conflicts

DOI: 10.4324/9781003462385-8

With every problem that arises, there are conflicts that seem to get in the way of our ideas on how best to solve and prevent these problems. “When introverts are in conflict with each other...it may require a map in order to follow all the silences, non-verbal cues, and passive-aggressive behaviors!” so said [1] Adam S. McHugh. Conflicts are inevitable in life and part of our everyday work life in manufacturing. We've all seen situations where people with the same objective and desires have clashed, and we've all witnessed the often-intense personal hostility that can result. But does it have to be this way? I happen to agree with Mr. McHugh in that, many times, it does require a ...

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