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Learning Organizations by Marcus Goncalves

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Chapter 3

Turning Knowledge into Action

What is the big deal about KM, you might ask. KM may be quiet, but it is not dead, as it is just beginning to penetrate the fabric of many businesses, and statistics alone prove it. The problem is that the early, flashy-but-insubstantial applications, such as best practices and lessons learned, for example, have given way to broadly focused initiatives that are transforming the way organizations work, in particular in government circles and fortune 100 corporations. Any change takes time, and for the most part, changes are never amenable to shallow, sensationalistic journalistic treatment. In fact, only the most profound, gifted analysts and writers can comprehend and express them. But the new breed of ...

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