Chapter 8

Bridging the Knowledge Gap and Leadership Dilemmas

We all would like to think that business affairs are essentially rational; that they work like any other tangible interaction in this world, and that we should therefore be able to gain from them as they work to our benefit. However, we just need to take a look at the financial section of any newspaper, the TV news, the financial bulletins, Wall Street, to realize that business is anything but rational.

This chapter discusses exactly that, the leader’s dilemma in making sense out of something that makes no sense at all, the business world. In having to rely on his/her own instincts, and the corporation’s instinct, as the only tangible source of information to address the gaps between ...

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