CHAPTER 1
Discovering CLICS: A Stronger Approach to Analysis
For today’s learner, time and attention in the workplace, and in life, are at a premium. For organizations depending on those learners and the learning professionals tasked with supporting them, this is even more true. For those of us responsible for the design and development of learning, we’ve all probably heard something like this from our stakeholders:
• “Our people don’t understand our new processes or what they need to do differently. Can’t we pull some training together quickly?”
• “We need a new onboarding program that will make new hires proficient at their jobs in 30 days.”
• “If we don’t train people as soon as possible, we’re not going to hit our sales targets. We need ...
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