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Legendary Service: The Key is to Care by Kathy Cuff, Victoria Halsey, Ken Blanchard

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10

Six Months Later

Six months after the leadership change at Ferguson’s, every store had the company’s service vision and values posted in the store entry for all to see:

Ferguson’s Service Vision

 

To Provide Genuine Valueand Caring Serviceto Every Customer, Every Day

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Kelsey felt privileged to have Steven and Dan as mentors to teach her the basics of leadership. It helped that she already shared their belief that if an organization’s leaders take care of their people, their people will take care of the customers, and the customers will come ...

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