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Legendary Service: The Key is to Care by Kathy Cuff, Victoria Halsey, Ken Blanchard

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Legendary Service Self-Assessment for Service Providers

As a customer-facing service provider, you may find it helpful to take this self-assessment at about the same time you read this book. As you put what you have learned into practice and become more proficient in the five elements of the ICARE model, we suggest you occasionally reevaluate your development by rating yourself again. We think you’ll be pleasantly surprised at how fast you can progress in all five areas once you become accustomed to focusing on service. Don’t compare yourself to others or worry about reaching a perfect score of 100 points—concentrate on your own best score.

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