Important insights into the true purpose of IT from a CIO's perspective
Focusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how to address key issues, as well as create a context for the type of leadership qualities required to broaden the CIO's impact in every aspect of the corporation.
- Provides practical advice on key issues for leadership qualities
- Looks at the differences between leadership and management and the need for effectiveness in both disciplines
- Explores relationship management, communication skills, change management, developing human capital, sustainability, alignment, and qualities of great leaders
A timely look at how the IT function can become totally aligned with the strategies and operational direction of the business enterprise, Lessons in IT Transformation reveals how CIOs can and should evolve from managers of utility services to business leaders who can drive revenue, value, and process redesign.
Table of Contents
- Title Page
- Chapter 1: First Things First: What Is Leadership?
- Chapter 2: That Vision Thing
Chapter 3: It's the Business, Stupid!
- The Purpose of IT
- The Foolishness of Alignment
- Three Questions about IT's Role in the Organization's Mission
- Fiscal Management—IT Is an Investment, Not a Cost
- IT as a Tool to Drive Revenue
- Ways to Engage the Board
- The CIO as a Business Leader, Not Technologist
- Meaningful Metrics
- Focus on What Matters
- Managing Perception versus Reality
Chapter 4: Communication
- The Importance of Communication
- The Importance of Listening
- Who Do I Need to Communicate With?
- How Should I Communicate with Them?
- How Often Should I Communicate?
- The Need for Marketing
- What Is Your Brand?
- Leading a Volunteer Army
- Communicating Tough Messages
- Focusing on the Issue, Not the Person
- Honesty and Transparency
- Chapter 5: Relationship Management
- Chapter 6: Developing Human Capital
Chapter 7: Leading the Process of Change
- Change Is Uncomfortable
- Selling the Need for Change
- Personalizing the Need for Change
- Making Change a Part of Your Culture
- Building Community
- Ensuring Buy-in
- Breaking Change into Bite-sized Chunks
- Supporting Progress along the Way
- Celebrating and Communicating Progress/Success
- Comparing Position versus Influence
- Balancing Change with Disciplined Project Management
- Developing a Culture of Innovation
- Developing a Culture of Accountability
Chapter 8: Partnering for Success
- Some Words Are Used Too Loosely
- Creating an Empowered, Team-oriented Environment
- Adjusting to the Twenty-first-century Workforce
- Partnering with Your Team
- Partnering with Your Clients
- Partnering with Your Executive Management and Board of Directors
- Sourcing—Expanding Your Team to Include Outside Partners
- Networking in the Industry
Chapter 9: Developing the Qualities of a Great Leader
- Being Authentic
- Inspiring Others
- Building Trust
- Showing Humility
- Having a Bias Toward Action
- Leveraging Collective Wisdom
- Building Personal Relationships
- Influencing Others
- Showing Your Humanity
- Empowering the People around You
- Being Receptive to Feedback
- Being Likable
- Being Accountable
- The Most Important Characteristic of a Leader—Having Integrity
- Chapter 10: Sustainability
Chapter 11: Homework and Parting Thoughts
- Leadership Begins with Me!
- I am IT!
- Be Wary of Linda Ronstadt Disease
- Seek Alignment versus Consensus
- God Gave You Two Ears and One Mouth
- How Do You Feel When You Are the Customer?
- Leadership Is a Responsibility, Not a Privilege
- You Are Either Part of the Solution or Part of the Problem—the Choice Is Yours
- There Are Three Kinds of People in the World
- When You Change, Your World Changes
- About the Author
- Title: Lessons in IT Transformation: Technology Expert to Business Leader
- Release date: May 2011
- Publisher(s): Wiley
- ISBN: 9781118075418