Lessons in Project Management, Second Edition

Use Risk Management to Discover Potential Problems

I received an e-mail from Jade Johnson on April 30 asking if she could come by and see me. Jade’s team was making a number of changes to the interface files going to and coming from our main bank. I told her she could come by in the afternoon. She was a little vague and explained that her problem was not yet “official,” but she would contact me in a few days. I wasn’t sure what she meant, but she said she would explain later.

Jade called me a week later to schedule an afternoon meeting, and I had to admit she had aroused my curiosity. She arrived five minutes early for our appointment, and since ...