Lessons in Project Management, Second Edition

Batch Small Scope Change Requests for Sponsor Approval

Sean Robinson had been in the IT Application Support organization for almost 15 years and was one of the best. He knew our Marketing applications inside and out—and always knew where to find the answers if they weren’t already in his head. Like many support specialists, however, Sean was not the strongest project manager. Perhaps that’s the nature of good support people; they’re used to jumping in and fixing problems quickly—a long activity for him might have been 20 hours. Maybe that was why it was tough for him to develop the patience and structured thinking required to plan and manage ...