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Make One Person Responsible for Each Activity

Several people in my section of the office were taking vacation time in December, and I was amazed at how quiet the hallways and corridors were with fewer people around. I could actually hear the Christmas music coming from Leon Hart’s office, and he worked about six doors down from me. I decided to visit some project managers in their offices in order to escape the noise.

My first opportunity to talk to someone came when I met with Marc Reynolds to discuss his project to build a customized time reporting application for all IT contractors. Marc was an older man, probably in his late 50s, and didn’t ...

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