
109Basic Lean Concepts and Tools– Assessment and Analyze
Many companies/hospitals have standardized on a model most commonly, Shewhart’s Plan Do
Study Act (PDSA), or the PDCA Deming model. Regardless of the model used, it is important that
everyone be trained in the model so they speak the same language. Most problem-solving models
follow this format:
• What is the problem?
• Develop counter-measures.
• What is the baseline or point from which we are starting and developing the key measures
around the process that will ultimately determine if you improved the process?
• What is the vision for where we want to be?
• What are the gaps between ...