197Implementing Lean in a Healthcare Environment
let’s improve it by just trying something new. We don’t need to study or plan for it; after all, it
might work. Point Kaizen trained JIT Consultants told us it’s not unusual to take 3 steps forward
and 2 steps back. After all, you can’t expect to get it right the rst time every time. Doesn’t this
type of logic sound absurd? Yet, we are letting ourselves be reeled into this type of approach with
traditional Kaizen events.
Sound management techniques and training typically would reject and, at most, discourage this
type of thought and approach. In fact, when we explain this approach during our Point Kaizen event
training sessions, it is often met, at rst, with disbelief and amazement; however ...