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Preface: Ancillary Hospital Services
This book is intended as guide for healthcare executives and leaders, managers, process improve-
ment team members, and inquisitive frontline workers who want to implement and leverage Lean
in the Ancillary Hospital Services. Its foundation is based upon the Shingo prize winning book,
Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient-Care
Delivery System.
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The core chapters provide detailed information on the concepts, principles, and
implementation of Lean in the healthcare environment. We felt it was critical to provide the reader
with a broad foundation on the application ...