
34 Leveraging Lean in Ancillary Hospital Services
TABLE 2.1
Pre-Testing Clinic Results From Three Different Hospitals Implementing Lean Pre-Testing Departments
Hall
Patients
Phone
Calls
Total
Patients
and Calls
#
Nurses
#
Clerical
#
Techs
Total
Persons
Working
Days‘
Working
Hours
(assumes
40 hrs
per week)
Nursing
Hours
Per
Patient
Visit
Total
Labor
Hours
Per
Patient
Patients
Seen
Per
Person
Per Day
#
Total
FTEs
Hours
Per
FTE Notes
Hospital #1 UK UK 13,000 22 2 6 30 250 45,760 3.52 4.80 1.73 UK UK No data on change nurses
Hospital #2 10,534 3962 14,496 11 3 2 16 250 22,880 1.58 2.30 3.62 UK UK Secretaries also do scheduling
Hospital #3 12,314 6376 18,690 9.9