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Leveraging Lean in Ancillary Hospital Services
book

Leveraging Lean in Ancillary Hospital Services

by Charles Protzman, Joyce Kerpchar, George Mayzell
December 2014
Intermediate to advanced content levelIntermediate to advanced
354 pages
15h 2m
English
Productivity Press
Content preview from Leveraging Lean in Ancillary Hospital Services
55Lean and Change Management
In 1988, the Toyota suggestion rate was four suggestions per month per employee with a 96%
implementation rate, and a 95% participation rate resulting in 20 million ideas over a 40-year
period (Table 3.1). In comparison, the typical U.S. company averages about one-sixth of a sug-
gestion per month per employee.
21
Toyota’s is not a normal type of suggestion system. There is
no “suggestion box” that gets reviewed by management prior to implementation. Suggestion box
systems normally use up signicant amounts of time in the review, return on investment (ROI)
analysis, and approval cycles. The employee may or may not hear ...
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Publisher Resources

ISBN: 9781482237290