
76 Leveraging Lean in Ancillary Hospital Services
Everyone in the organization should be aligned to the same goals with NO SILOS, where each
patient is OUR patient, not THEIR patient. Some Lean ideas would be:
• Require that centralized departments become decentralized.
• Radiology (currently done with portable x-ray machines) and a mini laboratory co-located
in the ED department, if possible.
• Each department responsible for its own transportation.
• Every department owns every patient and the patient’s outcome.
• Put processes, materials and equipment in line and at point of use.
• Right size laboratory testing, i.e., implement tests at point ...