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Leveraging Lean in Ancillary Hospital Services
book

Leveraging Lean in Ancillary Hospital Services

by Charles Protzman, Joyce Kerpchar, George Mayzell
December 2014
Intermediate to advanced content levelIntermediate to advanced
354 pages
15h 2m
English
Productivity Press
Content preview from Leveraging Lean in Ancillary Hospital Services
157Putting It All Together
the day, as the majority of work was performed in the initial 3 hrs. If the area was staffed to handle
only the average workload, then a bottleneck would occur and some patients would wait for over
5 hrs, ultimately resulting in dissatised customers. The process owner of the area surveyed the
customers and found that patients didn’t mind coming in throughout the day. By still providing the
desired morning appointments and revising the open slots, they were able to level out the rest of the
day (Table 6.4). Stafng was improved, morale was better, and they were able to make their targeted
times and output to meet dema ...
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Publisher Resources

ISBN: 9781482237290