
256 Leveraging Lean in Ancillary Hospital Services
Homework - answer the following questions:
1. Does your organization live its values in its day-to-day operations?
2. Is it obvious to your ultimate customer, your patient?
3. Does the organization use its principles to truly measure and guide the decision making?
peaRLs of adviCe
• Be patient with the process but insist on results.
• Don’t confuse effort with results.
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• Create a “no excuses” environment (toward improvement).
• Pause briey to reect on your successes, and then move on to the next one.
• The consultant can’t do it for you!
managing ResistanCe to a Lean CuLtuRe Change
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