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Leveraging Lean in Ancillary Hospital Services
book

Leveraging Lean in Ancillary Hospital Services

by Charles Protzman, Joyce Kerpchar, George Mayzell
December 2014
Intermediate to advanced content levelIntermediate to advanced
354 pages
15h 2m
English
Productivity Press
Content preview from Leveraging Lean in Ancillary Hospital Services
256 Leveraging Lean in Ancillary Hospital Services
Homework - answer the following questions:
1. Does your organization live its values in its day-to-day operations?
2. Is it obvious to your ultimate customer, your patient?
3. Does the organization use its principles to truly measure and guide the decision making?
peaRLs of adviCe
Be patient with the process but insist on results.
Don’t confuse effort with results.
11
Create a “no excuses” environment (toward improvement).
Pause briey to reect on your successes, and then move on to the next one.
The consultant can’t do it for you!
managing ResistanCe to a Lean CuLtuRe Change
Ever
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Publisher Resources

ISBN: 9781482237290