
284 Leveraging Lean in Ancillary Hospital Services
following the X-ray process instead of the patient then the taking and reading of the X-ray would be
considered value-added.
We follow the patient since they are the “product”. We also follow the information ow, which in
this case is “from the request for X-ray to results”.
Interventional radiology procedures are considered “value-added” as they do “change” the
patient and “cure” or improve a patient status.
opeRatoR WoRk fLoW anaLysis
We video the radiology technicians, radiologists, and any support staff during both the patient visit and
changeover for the next patient. Each play a signicant ...