
294 Leveraging Lean in Ancillary Hospital Services
employees and management in and out of the area, but if persevered, results in great benets and
makes the employee’s job easier.
WORK CELLS VS. TRAY LINE
To set up the work cells, we put every step in order of the product ow and then gured out how long
it would take to do each step. Baton (Flex) zones were created in order to balance the line. Since
every tray can be customized, based on the customer’s request (VOC) this type of balancing maxi-
mizes labor while minimizing WIP. The work cells can be set up in different ways (Figure 11.13).
We have set them up in a straight line, U shape, L shape, ...