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Leveraging Lean in Ancillary Hospital Services
book

Leveraging Lean in Ancillary Hospital Services

by Charles Protzman, Joyce Kerpchar, George Mayzell
December 2014
Intermediate to advanced content levelIntermediate to advanced
354 pages
15h 2m
English
Productivity Press
Content preview from Leveraging Lean in Ancillary Hospital Services
299Leveraging Lean in the SupportServices
Change management
It is very important to educate your management team and staff on handling change prior to mak-
ing the Lean changes that will be identied in the Lean tools. Myers-Briggs Type Indicator (MBTI)
styles training skills signicantly helped us with the conicts that arose as we worked through the
changes.
Hospital X’s food service proactively used the “Who Moved My Cheese”
4
change management
video and tools to introduce the department-wide program for change. Employees and management
found it very powerful in providing a common language and examples of dealing with change. “Are
you moving ...
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Publisher Resources

ISBN: 9781482237290