
299Leveraging Lean in the SupportServices
Change management
It is very important to educate your management team and staff on handling change prior to mak-
ing the Lean changes that will be identied in the Lean tools. Myers-Briggs Type Indicator (MBTI)
styles training skills signicantly helped us with the conicts that arose as we worked through the
changes.
Hospital X’s food service proactively used the “Who Moved My Cheese”
4
change management
video and tools to introduce the department-wide program for change. Employees and management
found it very powerful in providing a common language and examples of dealing with change. “Are
you moving ...