319Appendix: Glossary
development and process development. It also requires a commitment on the part of the
supplier to pursue continuous improvement and world class quality.
System: A system is the infrastructure that enables the processes to provide customer value.
Business systems are comprised of market, customer, competition, organizational culture,
environmental and technological inuences, regulatory issues, physical resources, proce-
dures, information ows, and knowledge sets. It is through physical processes that business
systems transform inputs to outputs and, thereby, deliver products and services of value in
the marketplace.
Takt time: The frequency with which the customer wants a product or how frequently a sold unit
must be produced. ...