85
6
defect mAnAgement In
crowdsourced testIng
Just because you’ve counted all the trees doesn’t mean you’ve
seen the forest.
—Anonymous
45
e quote very eectively sums up the mind-set of why you need
crowd testers testing your product and reporting issues. No doubt
that you may have a very capable test team (be it internal, outsourced,
or a combination of both). However, the additional test coverage
that the crowd brings in due to its test expertise, domain know-how,
or end user representation is of great value add, as we have seen
in the previous chapters. When it comes to implementation prac-
tices in engaging with a crowd, we saw a core set of best practices
in Chapter 5. However, given the importance of defect manage-
ment, we decided to dedicate ...