104
leverAging the Crowd in soFtwAre testing
2. ere are specic areas, such as the ones we discussed
earlier on around what not to crowd test, that make it
clear that such areas are core specializations of the formal
test team. Areas where the crowd is leveraged to test are
largely not going to eat into the formal test team’s piece of
the pie.
3. e crowd is often brought in for its end user experience
or domain skills (including specic language skills), and
sometimes to augment an internal test team’s bandwidth.
When the test management team takes the time to explain
these to the formal test team, its sense of insecurity and feel-
ing threatened goes down. Rather, it emerges with a sense
of empowerment to ensure it extend its suppo ...