Chapter Five

Performance Measurement in the Digital Age


Since the introduction and rise of electronic library resources and services, there has been a tendency to treat these areas as different or separate from the more traditional functions of library provision. This chapter acknowledges this difference in approach but concludes that ultimately library provision in the digital age is simply a more advanced version of traditional library provision with epistemic and societal outcomes at its core.


Libraries; Performance measurement; Evaluation; Quality assurance; Digital libraries; Electronic libraries

A peculiarity within the library evaluation and assessment culture is a desire to treat the performance measurement and evaluation ...

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