Chapter Eleven

Case Studies


Five case studies from academic and health libraries provide different examples of applied KPIs in real and current library and information settings: the Kingston University case study discusses how library KPIs can be aligned to and help to measure outcomes against institutional strategies; The case study from Liverpool John Moores University outlines how a local university library strategy can use KPIs in order to demonstrate how operational activity impacts on achieving strategic aims; the case study from McMaster University illustrates the practical application of the balanced scorecard method of performance measurement and the inclusion of KPIs; the case study from the UK National Health Service Library ...

Get Libraries and Key Performance Indicators now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.