Chapter Eleven

Case Studies

Abstract

Five case studies from academic and health libraries provide different examples of applied KPIs in real and current library and information settings: the Kingston University case study discusses how library KPIs can be aligned to and help to measure outcomes against institutional strategies; The case study from Liverpool John Moores University outlines how a local university library strategy can use KPIs in order to demonstrate how operational activity impacts on achieving strategic aims; the case study from McMaster University illustrates the practical application of the balanced scorecard method of performance measurement and the inclusion of KPIs; the case study from the UK National Health Service Library ...

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