Chapter Thirteen

Final Reflections Performance Measurement and Performance Indicators

Abstract

In drawing the book to a close the author reflects on the previous discussions and encourages careful and well-informed consideration around key questions when developing and implementing KPIs in a library and information service.

Keywords

Libraries; Performance measurement; Statistical measures; Analytics; Metrics; Key performance indicators (KPIs)

One of the intentions of this book was to try to bring some clarity and understanding to the concept of using performance indicators and key performance indicators within a performance measurement environment for library and information services. There has always been confusion and disagreement as to ...

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