Appendix B

NHS, Template to support the creation and sharing of quality metrics: GMC Survey Scores

The construction of metrics is not a straightforward task. There are many aspects of our services that we can collect data on but not all of these are suitable to be metrics. What works for one situation or stakeholder may not be effective for another. Collection should not be potentially inconsistent or excessively burdensome. We need to be able to influence the future scores through our development and delivery of the service.

To help Library & Knowledge Service Managers to make better use of metrics this template offers both a structure to build your metric and a checklist of principles which make it effective. As you complete the template ...

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