Index

Note: Page numbers followed by f indicate figures t indicate tables and b indicate boxes.

A

Academic libraries 111–113
Alternative metrics 31–32
Altmetrics 31–32
Annual reports 58–59
Assessment value 25–27
Association of Research Libraries (ARL) 34–35, 95

B

Balanced Scorecard (BCS) 59–60, 67, 95–96
business management tool 59
customer 59, 71
employee satisfaction 72
environment 72
external outcomes 59–60
financial 59, 71
holistic method 59–60
internal processes 59–60, 71
learning and growth 59, 71
library management 60
robust mixed method approach 60
Benchmarking 52–53
Bibliometrics 39
Big Data 31
Bradford’s law 13

C

Chartered Institute of Public Finance and Accountancy (CIPFA) 36
Charter Mark 27
CoLRIC 57
Consumerism 14–15
Corrall  ...

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